cURL
curl --request PUT \
--url http://localhost:8080/sla/policies/{id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"name": "<string>",
"office_hours_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"first_reply_target_seconds": 4503599627370495,
"next_reply_target_seconds": 4503599627370495,
"resolution_target_seconds": 4503599627370495,
"answer_target_seconds": 4503599627370495,
"answer_target_percent": 50,
"answer_short_abandon_seconds": 4503599627370495
}
'import requests
url = "http://localhost:8080/sla/policies/{id}"
payload = {
"name": "<string>",
"office_hours_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"first_reply_target_seconds": 4503599627370495,
"next_reply_target_seconds": 4503599627370495,
"resolution_target_seconds": 4503599627370495,
"answer_target_seconds": 4503599627370495,
"answer_target_percent": 50,
"answer_short_abandon_seconds": 4503599627370495
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
office_hours_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
first_reply_target_seconds: 4503599627370495,
next_reply_target_seconds: 4503599627370495,
resolution_target_seconds: 4503599627370495,
answer_target_seconds: 4503599627370495,
answer_target_percent: 50,
answer_short_abandon_seconds: 4503599627370495
})
};
fetch('http://localhost:8080/sla/policies/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_PORT => "8080",
CURLOPT_URL => "http://localhost:8080/sla/policies/{id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'office_hours_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'first_reply_target_seconds' => 4503599627370495,
'next_reply_target_seconds' => 4503599627370495,
'resolution_target_seconds' => 4503599627370495,
'answer_target_seconds' => 4503599627370495,
'answer_target_percent' => 50,
'answer_short_abandon_seconds' => 4503599627370495
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "http://localhost:8080/sla/policies/{id}"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"office_hours_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"first_reply_target_seconds\": 4503599627370495,\n \"next_reply_target_seconds\": 4503599627370495,\n \"resolution_target_seconds\": 4503599627370495,\n \"answer_target_seconds\": 4503599627370495,\n \"answer_target_percent\": 50,\n \"answer_short_abandon_seconds\": 4503599627370495\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("http://localhost:8080/sla/policies/{id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"office_hours_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"first_reply_target_seconds\": 4503599627370495,\n \"next_reply_target_seconds\": 4503599627370495,\n \"resolution_target_seconds\": 4503599627370495,\n \"answer_target_seconds\": 4503599627370495,\n \"answer_target_percent\": 50,\n \"answer_short_abandon_seconds\": 4503599627370495\n}")
.asString();require 'uri'
require 'net/http'
url = URI("http://localhost:8080/sla/policies/{id}")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"office_hours_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"first_reply_target_seconds\": 4503599627370495,\n \"next_reply_target_seconds\": 4503599627370495,\n \"resolution_target_seconds\": 4503599627370495,\n \"answer_target_seconds\": 4503599627370495,\n \"answer_target_percent\": 50,\n \"answer_short_abandon_seconds\": 4503599627370495\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"org_id": "<string>",
"name": "<string>",
"office_hours_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"first_reply_target_seconds": 0,
"next_reply_target_seconds": 0,
"resolution_target_seconds": 0,
"answer_target_seconds": 0,
"answer_target_percent": 0,
"answer_count_mode": "all_offered",
"answer_short_abandon_seconds": 0,
"created_at": "<string>",
"updated_at": "<string>"
}
}{
"statusCode": 123,
"message": "<string>",
"error": "<string>"
}SLA Policies
Update
Update an SLA policy’s name, office hours, or targets. Send only the fields to change. Use when tuning targets or adding a phone answer-time target.
PUT
/
sla
/
policies
/
{id}
cURL
curl --request PUT \
--url http://localhost:8080/sla/policies/{id} \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"name": "<string>",
"office_hours_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"first_reply_target_seconds": 4503599627370495,
"next_reply_target_seconds": 4503599627370495,
"resolution_target_seconds": 4503599627370495,
"answer_target_seconds": 4503599627370495,
"answer_target_percent": 50,
"answer_short_abandon_seconds": 4503599627370495
}
'import requests
url = "http://localhost:8080/sla/policies/{id}"
payload = {
"name": "<string>",
"office_hours_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"first_reply_target_seconds": 4503599627370495,
"next_reply_target_seconds": 4503599627370495,
"resolution_target_seconds": 4503599627370495,
"answer_target_seconds": 4503599627370495,
"answer_target_percent": 50,
"answer_short_abandon_seconds": 4503599627370495
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.put(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'PUT',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
name: '<string>',
office_hours_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
first_reply_target_seconds: 4503599627370495,
next_reply_target_seconds: 4503599627370495,
resolution_target_seconds: 4503599627370495,
answer_target_seconds: 4503599627370495,
answer_target_percent: 50,
answer_short_abandon_seconds: 4503599627370495
})
};
fetch('http://localhost:8080/sla/policies/{id}', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_PORT => "8080",
CURLOPT_URL => "http://localhost:8080/sla/policies/{id}",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "PUT",
CURLOPT_POSTFIELDS => json_encode([
'name' => '<string>',
'office_hours_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'first_reply_target_seconds' => 4503599627370495,
'next_reply_target_seconds' => 4503599627370495,
'resolution_target_seconds' => 4503599627370495,
'answer_target_seconds' => 4503599627370495,
'answer_target_percent' => 50,
'answer_short_abandon_seconds' => 4503599627370495
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "http://localhost:8080/sla/policies/{id}"
payload := strings.NewReader("{\n \"name\": \"<string>\",\n \"office_hours_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"first_reply_target_seconds\": 4503599627370495,\n \"next_reply_target_seconds\": 4503599627370495,\n \"resolution_target_seconds\": 4503599627370495,\n \"answer_target_seconds\": 4503599627370495,\n \"answer_target_percent\": 50,\n \"answer_short_abandon_seconds\": 4503599627370495\n}")
req, _ := http.NewRequest("PUT", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.put("http://localhost:8080/sla/policies/{id}")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"name\": \"<string>\",\n \"office_hours_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"first_reply_target_seconds\": 4503599627370495,\n \"next_reply_target_seconds\": 4503599627370495,\n \"resolution_target_seconds\": 4503599627370495,\n \"answer_target_seconds\": 4503599627370495,\n \"answer_target_percent\": 50,\n \"answer_short_abandon_seconds\": 4503599627370495\n}")
.asString();require 'uri'
require 'net/http'
url = URI("http://localhost:8080/sla/policies/{id}")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Put.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"name\": \"<string>\",\n \"office_hours_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"first_reply_target_seconds\": 4503599627370495,\n \"next_reply_target_seconds\": 4503599627370495,\n \"resolution_target_seconds\": 4503599627370495,\n \"answer_target_seconds\": 4503599627370495,\n \"answer_target_percent\": 50,\n \"answer_short_abandon_seconds\": 4503599627370495\n}"
response = http.request(request)
puts response.read_body{
"data": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"org_id": "<string>",
"name": "<string>",
"office_hours_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"first_reply_target_seconds": 0,
"next_reply_target_seconds": 0,
"resolution_target_seconds": 0,
"answer_target_seconds": 0,
"answer_target_percent": 0,
"answer_count_mode": "all_offered",
"answer_short_abandon_seconds": 0,
"created_at": "<string>",
"updated_at": "<string>"
}
}{
"statusCode": 123,
"message": "<string>",
"error": "<string>"
}Omitted fields stay unchanged. When you change any target, at least one target must remain set. A changed phone target only affects callers who start waiting afterwards. See fields.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$Body
application/json
Required string length:
1 - 255Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$Required range:
0 < x <= 9007199254740991Required range:
0 < x <= 9007199254740991Required range:
0 < x <= 9007199254740991Phone: callers waiting for a human must be answered within this many seconds (office hours only, when the policy has them).
Required range:
0 < x <= 9007199254740991Phone: goal for the share of calls answered within the target.
Required range:
1 <= x <= 100Phone: all_offered counts callers who were never answered as missed; answered_only grades answered calls only.
Available options:
all_offered, answered_only Phone: leave out callers who hang up within this many seconds of waiting.
Required range:
0 <= x <= 9007199254740991Response
Default Response
Show child attributes
Show child attributes
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