Get CSAT settings
Retrieve your CSAT settings — per-channel toggles plus the custom feedback-page and request-email template overrides.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Response
Default Response
The ID of the organization
Whether CSAT collection is enabled for web channel
Whether CSAT collection is enabled for email channel
Whether CSAT collection is enabled for phone channel
Whether CSAT collection is enabled for WhatsApp channel
Whether CSAT collection is enabled for SMS channel
Whether CSAT collection is enabled for Slack channel
Whether CSAT collection is enabled for API channel
Whether CSAT collection is enabled for web voice channel
Whether CSAT collection is enabled for Instagram channel
Whether CSAT collection is enabled for Facebook Messenger channel
Custom message to display with CSAT request
Whether to automatically send CSAT after session closes
Delay in minutes before sending CSAT after session closes
How often the same session may be surveyed: once_per_session, once_per_close, once_until_answered, or always
always, once_per_close, once_per_session, once_until_answered Days to wait before re-asking an unanswered survey (only used when resend_policy is once_until_answered)
-9007199254740991 <= x <= 9007199254740991How long (hours, from the first submit) a customer may change their score (null = unlimited, 0 = locked immediately)
0 <= x <= 9007199254740991Per-channel overrides keyed by channel; an absent channel inherits the org-wide settings
Full-HTML template for the public CSAT feedback page (null = default page)
Full-HTML template for the CSAT request email (null = default email)
Subject line for the custom CSAT request email (null = default subject)
When the settings were created
When the settings were last updated