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The Office Hours API lets you manage when your support team is available. The AI agent uses office hours to set expectations with customers outside business hours and route conversations appropriately.

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Key Concepts

  • Schedule — A named set of shifts with a timezone (e.g. “Business Hours” in America/New_York)
  • Shift — A time block when support is available (e.g. Monday-Friday 9:00-17:00)
  • Day of week — Supports individual days (monday, tuesday, …) and ranges (monday_to_friday, everyday, etc.)

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Available Endpoints

List Schedules

List all office hours schedules

Get Schedule

Get a schedule with its shifts

Create Schedule

Create a new schedule

Update Schedule

Update a schedule and its shifts

Delete Schedule

Delete a schedule