Create a session comment
curl --request POST \
--url http://localhost:8080/chat/sessions/{session_id}/comments \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"content": "<string>",
"agent_id": 123,
"thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"attachments": [
{
"name": "<string>",
"url": "<string>",
"base64": "<string>",
"mime_type": "<string>"
}
]
}
'import requests
url = "http://localhost:8080/chat/sessions/{session_id}/comments"
payload = {
"content": "<string>",
"agent_id": 123,
"thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"attachments": [
{
"name": "<string>",
"url": "<string>",
"base64": "<string>",
"mime_type": "<string>"
}
]
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
content: '<string>',
agent_id: 123,
thread_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
attachments: [{name: '<string>', url: '<string>', base64: '<string>', mime_type: '<string>'}]
})
};
fetch('http://localhost:8080/chat/sessions/{session_id}/comments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_PORT => "8080",
CURLOPT_URL => "http://localhost:8080/chat/sessions/{session_id}/comments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'content' => '<string>',
'agent_id' => 123,
'thread_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'attachments' => [
[
'name' => '<string>',
'url' => '<string>',
'base64' => '<string>',
'mime_type' => '<string>'
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "http://localhost:8080/chat/sessions/{session_id}/comments"
payload := strings.NewReader("{\n \"content\": \"<string>\",\n \"agent_id\": 123,\n \"thread_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"attachments\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\",\n \"base64\": \"<string>\",\n \"mime_type\": \"<string>\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("http://localhost:8080/chat/sessions/{session_id}/comments")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"content\": \"<string>\",\n \"agent_id\": 123,\n \"thread_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"attachments\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\",\n \"base64\": \"<string>\",\n \"mime_type\": \"<string>\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("http://localhost:8080/chat/sessions/{session_id}/comments")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"content\": \"<string>\",\n \"agent_id\": 123,\n \"thread_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"attachments\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\",\n \"base64\": \"<string>\",\n \"mime_type\": \"<string>\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"id": 123,
"uuid": "<string>",
"session_id": "<string>",
"type": "agent_assigned_by_integration",
"session_closed_payload": "<unknown>",
"chatbot_id": "<string>",
"from_user": true,
"message": "<string>",
"original_message": "<string>",
"original_language": "<string>",
"translated_message": "<string>",
"translated_language": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z",
"debug_json": {
"v2": {
"response": {
"type": "prohibited_topic",
"topic": "<string>",
"language": "en"
}
},
"actionCalls": [
{
"action": {
"name": "<string>",
"id": "<string>",
"metadata": "<unknown>",
"openapi": {
"operation_spec": "<unknown>",
"openapi_spec_id": "<string>",
"operation_id": "<string>",
"operation_method": "<string>"
},
"required_form_submission": true,
"is_handoff_like": true
},
"arguments": "<unknown>",
"result": "<unknown>"
}
],
"assignment_choice_summary": {
"strategy": "least-busy",
"selected": {
"agent_id": 123,
"agent_name": "<string>",
"active_sessions": 123,
"active_sessions_in_group": 123,
"pending_sessions": 123,
"remaining_capacity": 123,
"max_capacity": 123,
"max_capacity_in_group": 123,
"is_available_globally": true,
"is_available_in_group": true,
"missing_required_skills": [],
"pacing_until": "<string>",
"skip_reason": "pacing"
},
"peers": [
{
"agent_id": 123,
"agent_name": "<string>",
"active_sessions": 123,
"active_sessions_in_group": 123,
"pending_sessions": 123,
"remaining_capacity": 123,
"max_capacity": 123,
"max_capacity_in_group": 123,
"is_available_globally": true,
"is_available_in_group": true,
"missing_required_skills": [],
"pacing_until": "<string>",
"skip_reason": "pacing"
}
],
"required_skills": []
},
"custom_data": {},
"assist_mode": true
},
"knowledgebase_called": true,
"extra_params": {},
"agent_id": 123,
"agent_name": "<string>",
"agent_avatar": "<string>",
"handoff_happened_during_office_hours": true,
"sender_display_name": "<string>",
"plan_executed": true,
"contact_id": "<string>",
"contact_name": "<string>",
"contact_avatar_url": "<string>",
"contact_source": "csv",
"contact_slack_data": "<string>",
"attachments": [
{
"id": "<string>",
"name": "<string>",
"size": 123,
"type": "<string>",
"url": "<string>",
"openai_file_id": "<string>"
}
],
"email_rfc_message_id": "<string>",
"email_to": [
"<string>"
],
"email_cc": [
"<string>"
],
"external_message_id": "<string>",
"csat_score": 123,
"csat_feedback": "<string>",
"state_checkpoint_payload": null,
"client_context": {},
"workflow_id": "<string>",
"workflow_run_id": "<string>",
"sequence_id": "<string>",
"whatsapp_template_name": "<string>",
"whatsapp_template_snapshot": {
"id": "<string>",
"name": "<string>",
"status": "APPROVED",
"category": "UTILITY",
"parameter_format": "NAMED",
"language": "<string>",
"components": [
{
"type": "HEADER",
"format": "TEXT",
"text": "<string>",
"example": {
"header_text": [
"<string>"
]
}
}
],
"rejected_reason": "<string>",
"message_send_ttl_seconds": 0
},
"from_opencx_public_api": true,
"sub_status_id": "<string>",
"whatsapp_sent_at": "2023-11-07T05:31:56Z",
"whatsapp_delivered_at": "2023-11-07T05:31:56Z",
"whatsapp_read_at": "2023-11-07T05:31:56Z",
"whatsapp_failed_at": "2023-11-07T05:31:56Z",
"whatsapp_error_title": "<string>",
"whatsapp_error_details": "<string>",
"twitter_sent_at": "2023-11-07T05:31:56Z",
"twitter_read_at": "2023-11-07T05:31:56Z",
"twitter_failed_at": "2023-11-07T05:31:56Z",
"twitter_error_title": "<string>",
"twitter_error_details": "<string>",
"agent_changed_payload": {
"from": "ai",
"to": "human_agent",
"agent_id": 123
},
"comment_thread_id": "<string>",
"edited_at": "2023-11-07T05:31:56Z",
"deleted_at": "2023-11-07T05:31:56Z",
"phone_call_id": "<string>",
"phone_call": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"session_id": "<string>",
"direction": "inbound",
"status": "initiating",
"initiated_by_user_id": 123,
"phone_agent_id": "<string>",
"from_number": "<string>",
"to_number": "<string>",
"failure_reason": "<string>",
"livekit_disconnect_reason": "<string>",
"ring_started_at": "2023-11-07T05:31:56Z",
"ring_expires_at": "2023-11-07T05:31:56Z",
"accepted_by_user_id": 123,
"answered_at": "2023-11-07T05:31:56Z",
"ended_at": "2023-11-07T05:31:56Z",
"ended_by_user_id": 123,
"duration_seconds": 123,
"ring_duration_seconds": 123,
"recording_status": "pending",
"has_recording": true,
"is_session_latest_call": true,
"created_at": "2023-11-07T05:31:56Z",
"events": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"phone_call_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"event_type": "ring_started",
"actor_user_id": 123,
"actor_name": "<string>",
"detail": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}
]
}
}{
"statusCode": 123,
"message": "<string>",
"error": "<string>"
}Sessions
Create a session comment
Add an internal note (agent comment) to a session via the REST API. Notes are visible to agents in the inbox and never shown to the customer.
POST
/
chat
/
sessions
/
{session_id}
/
comments
Create a session comment
curl --request POST \
--url http://localhost:8080/chat/sessions/{session_id}/comments \
--header 'Authorization: Bearer <token>' \
--header 'Content-Type: application/json' \
--data '
{
"content": "<string>",
"agent_id": 123,
"thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"attachments": [
{
"name": "<string>",
"url": "<string>",
"base64": "<string>",
"mime_type": "<string>"
}
]
}
'import requests
url = "http://localhost:8080/chat/sessions/{session_id}/comments"
payload = {
"content": "<string>",
"agent_id": 123,
"thread_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"attachments": [
{
"name": "<string>",
"url": "<string>",
"base64": "<string>",
"mime_type": "<string>"
}
]
}
headers = {
"Authorization": "Bearer <token>",
"Content-Type": "application/json"
}
response = requests.post(url, json=payload, headers=headers)
print(response.text)const options = {
method: 'POST',
headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
body: JSON.stringify({
content: '<string>',
agent_id: 123,
thread_id: '3c90c3cc-0d44-4b50-8888-8dd25736052a',
attachments: [{name: '<string>', url: '<string>', base64: '<string>', mime_type: '<string>'}]
})
};
fetch('http://localhost:8080/chat/sessions/{session_id}/comments', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));<?php
$curl = curl_init();
curl_setopt_array($curl, [
CURLOPT_PORT => "8080",
CURLOPT_URL => "http://localhost:8080/chat/sessions/{session_id}/comments",
CURLOPT_RETURNTRANSFER => true,
CURLOPT_ENCODING => "",
CURLOPT_MAXREDIRS => 10,
CURLOPT_TIMEOUT => 30,
CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
CURLOPT_CUSTOMREQUEST => "POST",
CURLOPT_POSTFIELDS => json_encode([
'content' => '<string>',
'agent_id' => 123,
'thread_id' => '3c90c3cc-0d44-4b50-8888-8dd25736052a',
'attachments' => [
[
'name' => '<string>',
'url' => '<string>',
'base64' => '<string>',
'mime_type' => '<string>'
]
]
]),
CURLOPT_HTTPHEADER => [
"Authorization: Bearer <token>",
"Content-Type: application/json"
],
]);
$response = curl_exec($curl);
$err = curl_error($curl);
curl_close($curl);
if ($err) {
echo "cURL Error #:" . $err;
} else {
echo $response;
}package main
import (
"fmt"
"strings"
"net/http"
"io"
)
func main() {
url := "http://localhost:8080/chat/sessions/{session_id}/comments"
payload := strings.NewReader("{\n \"content\": \"<string>\",\n \"agent_id\": 123,\n \"thread_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"attachments\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\",\n \"base64\": \"<string>\",\n \"mime_type\": \"<string>\"\n }\n ]\n}")
req, _ := http.NewRequest("POST", url, payload)
req.Header.Add("Authorization", "Bearer <token>")
req.Header.Add("Content-Type", "application/json")
res, _ := http.DefaultClient.Do(req)
defer res.Body.Close()
body, _ := io.ReadAll(res.Body)
fmt.Println(string(body))
}HttpResponse<String> response = Unirest.post("http://localhost:8080/chat/sessions/{session_id}/comments")
.header("Authorization", "Bearer <token>")
.header("Content-Type", "application/json")
.body("{\n \"content\": \"<string>\",\n \"agent_id\": 123,\n \"thread_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"attachments\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\",\n \"base64\": \"<string>\",\n \"mime_type\": \"<string>\"\n }\n ]\n}")
.asString();require 'uri'
require 'net/http'
url = URI("http://localhost:8080/chat/sessions/{session_id}/comments")
http = Net::HTTP.new(url.host, url.port)
request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n \"content\": \"<string>\",\n \"agent_id\": 123,\n \"thread_id\": \"3c90c3cc-0d44-4b50-8888-8dd25736052a\",\n \"attachments\": [\n {\n \"name\": \"<string>\",\n \"url\": \"<string>\",\n \"base64\": \"<string>\",\n \"mime_type\": \"<string>\"\n }\n ]\n}"
response = http.request(request)
puts response.read_body{
"id": 123,
"uuid": "<string>",
"session_id": "<string>",
"type": "agent_assigned_by_integration",
"session_closed_payload": "<unknown>",
"chatbot_id": "<string>",
"from_user": true,
"message": "<string>",
"original_message": "<string>",
"original_language": "<string>",
"translated_message": "<string>",
"translated_language": "<string>",
"created_at": "2023-11-07T05:31:56Z",
"updated_at": "2023-11-07T05:31:56Z",
"debug_json": {
"v2": {
"response": {
"type": "prohibited_topic",
"topic": "<string>",
"language": "en"
}
},
"actionCalls": [
{
"action": {
"name": "<string>",
"id": "<string>",
"metadata": "<unknown>",
"openapi": {
"operation_spec": "<unknown>",
"openapi_spec_id": "<string>",
"operation_id": "<string>",
"operation_method": "<string>"
},
"required_form_submission": true,
"is_handoff_like": true
},
"arguments": "<unknown>",
"result": "<unknown>"
}
],
"assignment_choice_summary": {
"strategy": "least-busy",
"selected": {
"agent_id": 123,
"agent_name": "<string>",
"active_sessions": 123,
"active_sessions_in_group": 123,
"pending_sessions": 123,
"remaining_capacity": 123,
"max_capacity": 123,
"max_capacity_in_group": 123,
"is_available_globally": true,
"is_available_in_group": true,
"missing_required_skills": [],
"pacing_until": "<string>",
"skip_reason": "pacing"
},
"peers": [
{
"agent_id": 123,
"agent_name": "<string>",
"active_sessions": 123,
"active_sessions_in_group": 123,
"pending_sessions": 123,
"remaining_capacity": 123,
"max_capacity": 123,
"max_capacity_in_group": 123,
"is_available_globally": true,
"is_available_in_group": true,
"missing_required_skills": [],
"pacing_until": "<string>",
"skip_reason": "pacing"
}
],
"required_skills": []
},
"custom_data": {},
"assist_mode": true
},
"knowledgebase_called": true,
"extra_params": {},
"agent_id": 123,
"agent_name": "<string>",
"agent_avatar": "<string>",
"handoff_happened_during_office_hours": true,
"sender_display_name": "<string>",
"plan_executed": true,
"contact_id": "<string>",
"contact_name": "<string>",
"contact_avatar_url": "<string>",
"contact_source": "csv",
"contact_slack_data": "<string>",
"attachments": [
{
"id": "<string>",
"name": "<string>",
"size": 123,
"type": "<string>",
"url": "<string>",
"openai_file_id": "<string>"
}
],
"email_rfc_message_id": "<string>",
"email_to": [
"<string>"
],
"email_cc": [
"<string>"
],
"external_message_id": "<string>",
"csat_score": 123,
"csat_feedback": "<string>",
"state_checkpoint_payload": null,
"client_context": {},
"workflow_id": "<string>",
"workflow_run_id": "<string>",
"sequence_id": "<string>",
"whatsapp_template_name": "<string>",
"whatsapp_template_snapshot": {
"id": "<string>",
"name": "<string>",
"status": "APPROVED",
"category": "UTILITY",
"parameter_format": "NAMED",
"language": "<string>",
"components": [
{
"type": "HEADER",
"format": "TEXT",
"text": "<string>",
"example": {
"header_text": [
"<string>"
]
}
}
],
"rejected_reason": "<string>",
"message_send_ttl_seconds": 0
},
"from_opencx_public_api": true,
"sub_status_id": "<string>",
"whatsapp_sent_at": "2023-11-07T05:31:56Z",
"whatsapp_delivered_at": "2023-11-07T05:31:56Z",
"whatsapp_read_at": "2023-11-07T05:31:56Z",
"whatsapp_failed_at": "2023-11-07T05:31:56Z",
"whatsapp_error_title": "<string>",
"whatsapp_error_details": "<string>",
"twitter_sent_at": "2023-11-07T05:31:56Z",
"twitter_read_at": "2023-11-07T05:31:56Z",
"twitter_failed_at": "2023-11-07T05:31:56Z",
"twitter_error_title": "<string>",
"twitter_error_details": "<string>",
"agent_changed_payload": {
"from": "ai",
"to": "human_agent",
"agent_id": 123
},
"comment_thread_id": "<string>",
"edited_at": "2023-11-07T05:31:56Z",
"deleted_at": "2023-11-07T05:31:56Z",
"phone_call_id": "<string>",
"phone_call": {
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"session_id": "<string>",
"direction": "inbound",
"status": "initiating",
"initiated_by_user_id": 123,
"phone_agent_id": "<string>",
"from_number": "<string>",
"to_number": "<string>",
"failure_reason": "<string>",
"livekit_disconnect_reason": "<string>",
"ring_started_at": "2023-11-07T05:31:56Z",
"ring_expires_at": "2023-11-07T05:31:56Z",
"accepted_by_user_id": 123,
"answered_at": "2023-11-07T05:31:56Z",
"ended_at": "2023-11-07T05:31:56Z",
"ended_by_user_id": 123,
"duration_seconds": 123,
"ring_duration_seconds": 123,
"recording_status": "pending",
"has_recording": true,
"is_session_latest_call": true,
"created_at": "2023-11-07T05:31:56Z",
"events": [
{
"id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"phone_call_id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
"event_type": "ring_started",
"actor_user_id": 123,
"actor_name": "<string>",
"detail": "<string>",
"created_at": "2023-11-07T05:31:56Z"
}
]
}
}{
"statusCode": 123,
"message": "<string>",
"error": "<string>"
}Internal notes
Session comments are internal notes: agents see them in the inbox, the customer never does. A comment can be anchored two ways:- Attached to a message — pass
thread_id, the UUID of the message being commented on. Message UUIDs come from Session History, where each event’sidis its message UUID. - Session-level — omit
thread_id. The note stands on its own in the session timeline, not attached to any message.
agent_id is the numeric ID of the team member authoring the note.
Retrieving comments
Comments are part of the session timeline, so there is no separate list endpoint. Use Session History and filter for events whereevent.type is human_agent_comment. Each one carries the author (human_agent_id), the text (content.text), and the thread it belongs to (comment_thread_id).
Deep linking
You can link agents straight to a message or note in the dashboard inbox:- To a message:
https://platform.open.cx/inbox/?s=<session_id>&h=<message_uuid> - To a comment on a message:
https://platform.open.cx/inbox/?s=<session_id>&thread=<thread_id>&comment=<comment_uuid>—thread_idis the message the comment is attached to, andcomment_uuidis theuuidreturned when the comment is created. - To a session-level comment:
https://platform.open.cx/inbox/?s=<session_id>&comment=<comment_uuid>&h=<comment_uuid>— the note is its own timeline row, sohtargets the note itself.
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The unique identifier of the chat session
Body
application/json
Comment text content
Minimum string length:
1Agent user ID that authors the comment
Required range:
x <= 9007199254740991Message UUID to attach the comment to. Omit to create a session-level note (not attached to any message).
Pattern:
^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$Show child attributes
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Response
Default Response
Available options:
agent_assigned_by_integration, agent_assigned_by_system, agent_assigned_by_user, agent_changed, agent_comment, agent_initiated_session, agent_joined, agent_message, agent_reopened_session, agent_took_session_from_ai, agent_unassigned_by_integration, agent_unassigned_by_system, agent_unassigned_by_user, ai_assumed_the_session_resolved, ai_decided_to_not_reply, ai_decided_to_resolve_the_issue, ai_follow_up_cancelled, ai_follow_up_fired, ai_follow_up_scheduled, ai_reopened_session, ai_response_cancelled, ai_resumed_by_system, ai_suggestion, call_history, call_transferred, closed_resolved_by_agent, closed_resolved_by_api, closed_resolved_by_contact, closed_resolved_by_integration, closed_resolved_by_system, closed_unresolved_by_agent, closed_unresolved_by_api, closed_unresolved_by_system, contact_data_updated, csat_request_cancelled, csat_requested, csat_submitted, email_draft_message, handoff, handoff_to_salesforce_miaw, handoff_to_third_party_failed, handoff_to_zendesk, integration_reopened_session, message, pii_attachment_removed, prohibited_topic_detected, quoted_content_modified, salesforce_fields_updated, sequence_message, session_forwarded, session_language_changed_by_agent, session_language_changed_by_api, session_language_changed_by_integration, session_language_changed_by_system, skills_added_by_system, sla_applied_by_agent, sla_applied_by_system, sla_first_reply_breached, sla_first_reply_completed_after_breach, sla_first_reply_fulfilled, sla_first_reply_metric_started, sla_freezed_office_hours_ended, sla_freezed_snoozed, sla_next_reply_breached, sla_next_reply_completed_after_breach, sla_next_reply_fulfilled, sla_next_reply_metric_started, sla_removed_by_agent, sla_removed_by_system, sla_resolution_breached, sla_resolution_completed_after_breach, sla_resolution_fulfilled, sla_resolution_metric_started, sla_resolution_paused_resolved, sla_resolution_paused_waiting_on_customer, sla_resolution_resumed_customer_replied, sla_resolution_resumed_reopened, sla_resumed_office_hours_started, sla_resumed_snooze_cancelled, sla_resumed_snooze_expired, state_checkpoint, sub_session_created, sub_session_linked_by_agent, sub_session_linked_by_api, sub_session_linked_by_integration, sub_session_linked_by_system, sub_session_unlinked_by_agent, sub_session_unlinked_by_api, sub_session_unlinked_by_integration, sub_session_unlinked_by_system, sub_status_removed_by_agent, sub_status_removed_by_api, sub_status_removed_by_integration, sub_status_removed_by_system, sub_status_set_by_agent, sub_status_set_by_api, sub_status_set_by_integration, sub_status_set_by_system, system_reopened_session, tag_added_by_agent, tag_added_by_api, tag_added_by_integration, tag_added_by_system, tag_removed_by_agent, tag_removed_by_api, tag_removed_by_integration, tag_removed_by_system, team_assigned_by_integration, team_assigned_by_system, team_assigned_by_user, team_unassigned_by_integration, team_unassigned_by_system, team_unassigned_by_user, user_confirmed_the_session_resolved, workflow_message, workflow_note, workflow_triggered - Option 1
- Option 2
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Available options:
csv, form, freshchat, hubspot, intercom, outbound, pipedream, salesforce, slack Show child attributes
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- Option 1
- Option 2
- Option 3
- Option 4
- Option 5
- Option 6
- Option 7
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