curl https://api.open.cx/connect/threads/order_84421 \
  -H "Authorization: Bearer YOUR_API_KEY"

{
  "id": "th_9f2c4e",
  "reference": "order_84421",
  "status": "wrap_up",
  "order_status": "delivered",
  "participants": [
    { "id": "prt_c81", "role": "customer", "display_name": "Fatima", "language": "ar" },
    { "id": "prt_m32", "role": "merchant", "display_name": "Shawarma House", "language": "en" },
    { "id": "prt_d55", "role": "courier", "display_name": "Aleksei", "language": "en" }
  ],
  "lanes": [
    { "id": "customer_merchant", "status": "active", "supervisor_mode": "resolve" },
    { "id": "customer_courier", "status": "active", "supervisor_mode": "resolve" }
  ],
  "message_counts": { "customer_merchant": 6, "customer_courier": 4, "supervisor": 3 },
  "escalations": [],
  "created_at": "2026-07-30T14:03:11Z"
}