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Read and change how the AI works in Twilio Flex: the AI queue, the email given to AI workers, how handoffs are routed, whether the handoff summary is posted into the conversation, and which task attributes are copied onto contacts. Connecting Flex, changing credentials, and managing AI workers happen in Settings → Integrations; the auth token is never returned.

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Key Concepts

  • Not connected — reads answer 200 with connected: false; updates answer 404
  • Partial updates — omitted fields keep their value; updates never re-provision the workspace
  • Internal notes — Twilio has no private notes, so a posted handoff summary is visible to the customer
  • Synced attributes — the update response lists names that will never match, as unusable_contact_sync_attributes

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Available Endpoints

Get settings

Read the Twilio Flex workspace, AI queue and workers, handoff toggles, and synced attributes.

Update settings

Change the Twilio Flex AI queue, worker email domain, handoff toggles, or synced task attributes.

List task attributes

List the task attribute names the Flex workflow sends.