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Read and change how the AI works in Infobip Conversations: the agent it acts as, handoff and AI queues, which conversations it answers, the status written when a session is resolved, and the gradual rollout. Connecting Infobip and changing the API key happen in Settings → Integrations; the key is never returned.

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Key Concepts

  • Not connected — reads answer 200 with connected: false; updates answer 404
  • Partial updates — omitted fields keep their value; null clears an id
  • Resolution status — on_ai_resolution is close (final) or solve (reopenable)

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Available Endpoints

Get settings

Read the Infobip AI agent, queues, reply toggles, resolution status, and rollout.

Update settings

Change the Infobip AI agent, queues, reply toggles, resolution status, or rollout.

List agents

List the agents of the connected Infobip account.

List queues

List the queues of the connected Infobip account.