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The Groups API allows you to programmatically manage user groups within your organization. Groups are used to organize users, manage permissions, and automate task assignments, making it easier to handle customer support and insights effectively.

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Overview

Groups in our system enable:
  • Permission Management - Control access to features and data based on group membership
  • Support Hours & Team Assignment - Define support schedules and automatically route customer inquiries to the right team
  • Automated Task Assignment - Automatically assign customer insights and AI recommendations to specific teams
  • Team Organization - Structure your support and operations teams efficiently

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Available Endpoints

Get Specific Group

Get detailed information about a specific group

Create Group

Create a new group

Update Group

Update an existing group

Delete Group

Delete a group

Get All Groups

Get all groups in the organization

Add User to Group

Add a user to a group

Remove User from Group

Remove a user from a group