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What is a knowledge base?

A knowledge base is a collection of information that is organized in a structured way. It can include FAQs, documentation, web pages, and more. Knowledge bases are essential for providing accurate and relevant information to your customers.

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How to train your AI on your knowledge base?

You can ingest your knowledge base into Open with the following steps:
1

Login to Open

You can log in to Open using your email and password.
2

Navigate to the Knowledge Base page

It’s available on the left side of the Open dashboard.
3

Add a new knowledge base

You will see a popup with all the available integrations. Select the one you want to use and follow the instructions to add your knowledge base.

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Supported integrations

We support more than 25 sources of knowledge bases. For example:

Shopify

Amazing AI support for Shopify on all channels.

Zendesk

Use our AI agents as the front line for Zendesk.

Gmail

Train the AI on all of your support emails.

Notion

Train the AI on any Notion page in your workspace.

Confluence

Train and autosync the AI with your workspace.

Website

Crawl and autosync any website on the internet.

Zendesk Tickets

Train the AI on all solved tickets in your workspace.

Intercom

Train the AI on any support ticket inside Intercom.

Google Drive

Train the AI on Drive files.

Dropbox

Train the AI on your Dropbox.