Customer Insights
Customer Insights
The Customer Insights API allows you to programmatically access and manage AI-generated insights from your customer interactions. Our AI automatically analyzes every customer interaction across all channels (email, SMS, phone, WhatsApp, Slack, and web) to extract meaningful patterns and insights that help you understand your customers better.
Overview
Customer Insights are automatically generated from your customer interactions and consist of:
- Pattern Recognition - AI identifies recurring themes and issues
- Sentiment Analysis - Understanding customer satisfaction levels
- Topic Clustering - Grouping similar feedback and concerns
- Cross-channel Intelligence - Combining insights from all communication channels