The Customer Insights API allows you to programmatically access and manage AI-generated insights from your customer interactions. Our AI automatically analyzes every customer interaction across all channels (email, SMS, phone, WhatsApp, Slack, and web) to extract meaningful patterns and insights that help you understand your customers better.

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Overview

Customer Insights are automatically generated from your customer interactions and consist of:
  • Pattern Recognition - AI identifies recurring themes and issues
  • Sentiment Analysis - Understanding customer satisfaction levels
  • Topic Clustering - Grouping similar feedback and concerns
  • Cross-channel Intelligence - Combining insights from all communication channels

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Available Endpoints

Get All Insights

Retrieve all customer insights with optional filtering

Get Specific Insight

Get detailed information about a specific insight

Resolve Insight

Mark an insight as resolved

Assign Insight

Assign an insight to a team member