Overview
Customer Insights are automatically generated from your customer interactions and consist of:- Pattern Recognition - AI identifies recurring themes and issues
- Sentiment Analysis - Understanding customer satisfaction levels
- Topic Clustering - Grouping similar feedback and concerns
- Cross-channel Intelligence - Combining insights from all communication channels
Available Endpoints
Get All Insights
Retrieve all customer insights with optional filtering
Get Specific Insight
Get detailed information about a specific insight
Resolve Insight
Mark an insight as resolved
Assign Insight
Assign an insight to a team member