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Pricing Principles

We believe in straightforward pricing. One base fee, and you only pay for successful AI resolutions.
No feature restrictions or hidden paywalls. Every subscription includes access to all current and future features.
You only pay when our AI successfully resolves support tickets - if we don’t deliver value, you don’t pay.
No per-seat pricing. Add as many support agents as you need without additional costs.

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Our Pricing Model

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Base Subscription

  • $250 USD per month
  • Includes:
    • Unlimited human agents
    • Full access to all features
    • AI-powered workspace
    • All communication channels
    • Analytics and reporting

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Usage-Based Pricing

You only pay when our AI successfully resolves a support ticket:
  • $0.30 per successful AI resolution

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How We Define Resolutions

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Successful Resolution Criteria

A ticket is considered successfully resolved when either:
  1. The customer explicitly confirms their issue is resolved
  2. The conversation naturally concludes with no further questions for 24 hours

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Resolution Examples

  • AI: “Is your issue resolved?” - Customer: “Yes, thank you!” - Result: Marked as resolved, $0.30 charged
  • AI provides solution - Customer doesn’t respond further - After 24 hours: Marked as resolved, $0.30 charged
  • AI cannot fully resolve issue - Conversation handed to human agent - Result: No charge for AI resolution

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Comparison with Other Providers

Our pricing offers significant savings compared to traditional support platforms:
AgentsMonthly TicketsZendeskIntercomOpen.cx
302,000$7,800$6,400$850*
*Open.cx cost breakdown:
  • $250 base fee
  • ~$600 for AI resolutions (assuming 50% AI resolution rate)
  • Total savings: Over 85% compared to traditional platforms

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Why Choose Open.cx?

  1. Cost Effective: Pay significantly less than traditional support platforms
  2. Scalable: Add unlimited agents without additional costs
  3. Efficient: AI automation reduces human agent workload by ~50%
  4. Risk-Free: Only pay for successful resolutions
  5. Full Featured: Access to all features without restrictions
Need more information? Contact our sales team or start your 14-day trial today.