Email Support

Open can handle support mail that you forward into the platform: conversations appear in the Open inbox, autopilot or agents can reply, and outbound mail is sent from your registered support address (after domain verification).

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Documentation (forwarding)

• Email introduction — what the channel does, flow, integration surfaces, and handoff overview.
• Connect email forwarding — verify domain, register your address, forward to [email protected], complete the connection test.
• Email Flow — routing, tokens, session matching, and outbound format.

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API reference (domains and sends)

For programmatic domain verification and transactional sends to contacts (separate from the forwarding inbox), use the AI Email endpoints in this section—for example email API and domains.

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Handoff

Same handoff model as other channels: see Human handoff.