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1

Join Our Slack Support Channel

Get direct access to the entire Open.cx team through our Slack support channel, where you’ll have:
  • Real-time support from our team
  • A place to ask questions or share feedback anytime
We’ll send you an invitation to join shortly.
2

Resources We Need From You

To ensure a smooth onboarding process, we’ll need:
  • One technical person (engineer) for no more than 2 hours per week to help with:
    • Technical setup
    • API configurations
  • One project owner (PM, Operations, or CS Manager) to:
    • Manage the integration from your side
    • Make decisions about configurations
    • Be the main point of contact
This helps us ensure a successful and efficient implementation.
3

Start Your 14-Day Trial Period

Once you’re ready, we’ll activate your 14-day trial period. During this time, we’ll need your help with:A. Sync Your Knowledge Base
  • Provide access to your knowledge base sources
  • Our AI will train on this data
  • Time required: Less than 1 hour to complete the sync
  • We offer 25+ one-click integrations to connect with your knowledge base seamlessly. Learn more here
B. Backend/API Actions
  • Provide any backend/API actions your team wants to integrate with Open.cx
  • We will assign an engineer from our team to fully assist in onboarding and configuring any API actions
  • Time required: Less than 1 hour to complete the sync
C. Enable One Communication Channel
  • Activate one channel (e.g., email, web, or phone)
  • Start testing and interacting with the AI to see how it works
4

Review Your Results

Most of our users achieve over 50% automation of their entire support operations within the first month of going live. During your trial, we’ll help you lay the groundwork to maximize automation and efficiency right from the start.
5

Complete Your Trial

At the end of the 14-day trial period, you’ll be expected to make a decision about moving forward with Open.cx. We’ll provide a full recap of: - How the system performed - Key metrics and ROI from your trial
6

Pricing

Our simple and transparent pricing model:
  • Base fee: $250 USD per month
    • Includes unlimited support agents
  • AI Resolution fee: $0.30 per successful AI resolution
View detailed pricing information →
Need help or have questions?
Feel free to reach out on Slack—we’re here for you every step of the way!