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OpenCX connects to your Shopify store’s Admin API. The AI answers order-status questions, searches your product catalog, and pulls customer history into every conversation your reps handle — across every channel, without leaving the inbox.
Setup starts at Settings → Integrations in your OpenCX dashboard.

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What you get

Customers ask “where is my order?” and the AI looks it up by order number in real time. No tab-switching, no copying order IDs between systems. The AI verifies the customer’s email before revealing details.
The AI searches your Shopify catalog by keyword and returns matching products with prices, availability, and links. Useful for pre-sale questions and upsell opportunities.
When a contact’s email matches a Shopify customer, the inbox sidebar shows their profile, order history, and direct links to the Shopify Admin — scoped per store when you have multiple connected.
Sync your Shopify pages, blog articles, and product descriptions into the AI’s knowledge base. Edits propagate on the next scheduled sync — no manual re-training.
Connect as many Shopify stores as you need. The AI routes to the right store automatically. Teams with regional storefronts or separate warehouses run them all from one OpenCX organization.

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Pick your setup path

Most teams start with the store connection (AI actions + inbox enrichment) and add knowledge base sync later.
Connect your Shopify store with an Admin API access token. This enables the AI to look up orders, search products, and pull customer metadata into the inbox sidebar.Credentials: your *.myshopify.com domain and a with the right scopes.

Connect your Shopify store

Create the custom app, set scopes, and save credentials.

Connect Store

Custom app, scopes, token, and domain setup.

AI Actions

Order lookup, product search, and shop details.

Knowledge Base Sync

Train the AI on your store pages, articles, and products.

Troubleshooting

Connection issues, missing orders, search relevance.