Connect Freshdesk

Configure the source at AI Training → Data Sources.

Set up the sync

Open Data Sources

Add a Freshdesk source

Click Add source → Freshdesk.

Field	Example	Where to get it
Domain	`yourcompany.freshdesk.com`	Your Freshdesk instance domain.
API Key	`••••••••`	Profile settings → View API Key in Freshdesk. Needs Solutions read access.
Start date	`2020-01-01T00:00:00Z`	Earliest article timestamp to include. Defaults to 2020-01-01 if left blank.
Requests per minute	`50` (default)	Freshdesk’s API rate limit per app per account. Lower this if you hit the cap while running other tools against the same API key.

Start the sync

Click Connect. The first run pulls every Solution article — rate-limited to the value you set, so a large KB can take time.

Verify in AI Instructions

Open AI Training → AI Instructions. Articles appear under Freshdesk with their HTML body and publish status reflected in visibility.

Status determines visibility

	Value
Streams synced	`solution_articles`
Sync mode	`full_refresh_overwrite`
Sync cadence	Airbyte polling — typically every few hours
Credential type	Domain + API key
Rate limit	Configurable 1–50 requests/min (default 50)
Multi-account	One Freshdesk account per connection
Selective scoping	None — whole Solutions section synced

What this source does.

Rate limits, folder visibility.

Fallback for scoped subsets.

All sources.