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This page is about knowledge sync for training. For shared inbox, AI teammate, channels, and handoff, see the Front integration.
Import Front Help Center content so the AI grounds answers in your published articles. Sync is configured under AI Training → Data Sources, separate from Front ticketing and conversation routing.

Knowledge sync setup

API key, Help Center selection, and sync runs.

Front integration (inbox)

Teammates, routing, and handoff into Front threads.