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This page is about Help Center sync for AI training (what the model can cite). For tickets, Sunshine, Assist Mode, channels, and handoff, see the Zendesk integration.
OpenCX can index your Zendesk Help Center articles on a schedule so replies are grounded in your own documentation. Configuration lives under AI Training → Data Sources, separately from the Ticketing API used for inbox and escalation workflows.

Help Center sync setup

Credentials, schedules, visibility, and troubleshooting for article sync.

Zendesk integration (ticketing & inbox)

Run OpenCX alongside agents in Zendesk with full operational integration.