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Copy any prompt below and paste it into your AI client. Each one maps to one or more OpenCX MCP tools automatically — no special syntax needed.
For multi-step scenarios that chain several prompts together, see Workflows.

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Inbox and Sessions

  • “List my open chat sessions”
  • “Show sessions from the last 7 days that were handed off”
  • “Filter sessions by the Billing team with negative sentiment”
  • “Find sessions tagged ‘urgent’ from the web channel”
  • “Investigate ticket #4521 — why did the AI hand off?”
  • “Show me the full message history for session <id>”
  • “Show debug data for that session, including AI reasoning and citations”
  • “What handoff events happened in this session?”
  • “Resolve session <id>”
  • “Assign this session to @jane”
  • “Transfer this session to the Billing team”
  • “Add an internal comment: ‘Checked — handoff was correct.’”
  • “Reply to the customer: ‘Your refund has been processed.’”
  • “Tag this session as ‘escalated’”

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Training

  • “Create a draft training scenario titled ‘Password reset flow’ that walks the customer through resetting their password”
  • “Update the ‘Refund process’ scenario to mention the 30-day window”
  • “Move the ‘Shipping FAQ’ scenario into the ‘Logistics’ directory”
  • “Create a new training directory called ‘Onboarding’”
  • “Publish the ‘Password reset flow’ training scenario”
  • “Unpublish the ‘Old returns process’ scenario”
  • “Show version history for the ‘Refund process’ scenario”
  • “Revert the ‘Shipping FAQ’ scenario to version 2”
  • “Show the current AI agent system prompt”
  • “Update the system prompt to mention our new return policy”

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Phone Agents

  • “List available voices — I need a female US English voice”
  • “Create an inbound phone agent named ‘Returns Hotline’ with that voice”
  • “Show all phone agents”
  • “Get the full config for the ‘Returns Hotline’ agent”
  • “What knowledge sources are attached to the Returns Hotline agent?”
  • “Attach the ‘Returns FAQ’ knowledge source to the Returns Hotline agent”
  • “What workflows can the Returns Hotline agent trigger?”
  • “Make an outbound call from the Returns Hotline agent to +1-555-000-1234”
  • “Delete the ‘Test Agent’ phone agent”

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Analytics

  • “Show CSAT scores from the last 30 days”
  • “What’s the CSAT score for session <id>?”
  • “Show handoff analytics for the last 7 days — what are the top reasons?”
  • “Pull the impact report — what’s our AI resolution rate?”
  • “Show SLA compliance for this month”
  • “Break down SLA compliance by team”
  • “Show the SLA breach heatmap — when do most breaches happen?”
  • “What’s the compliance trend over the last 4 weeks?”
  • “What customer insight categories do we have?”
  • “List recent customer insights”
  • “Show details for the top insight — which sessions does it reference?”
  • “Assign the billing insight to the Billing team”

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Contacts and Teams

  • “List contacts”
  • “Create a contact: Jane Doe, [email protected], +1-555-000-1234”
  • “Update the contact with email [email protected] — set name to ‘Jane Smith’”
  • “Delete the contact with ID <id>”
  • “List all teams”
  • “Who are the available members on the Billing team?”
  • “Add @jane to the Billing team”
  • “List all users in the organization”

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Workflows and Operations

  • “What workflow trigger types and action types are available?”
  • “List all workflows”
  • “Create an inactive workflow: on ticket-created, tag it as ‘new’ and notify Slack”
  • “Activate the ‘New Ticket Tagger’ workflow”
  • “Manually trigger the ‘Weekly Report’ workflow”
  • “Show runs for the ‘New Ticket Tagger’ workflow”
  • “List all AI actions”
  • “Show the full payload spec for the ‘Check order status’ action”
  • “Create an action that calls our returns API”
  • “Create a 3-step outbound sequence: day 1 email, day 3 follow-up, day 7 final reminder”
  • “Start the ‘Onboarding’ sequence”
  • “Add contacts from the ‘New Signups’ list to the Onboarding sequence”
  • “List office hours schedules”
  • “Create an office hours schedule for US Eastern, Monday through Friday 9am to 5pm”
  • “Show organization info”

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Knowledge and Content

  • “List website datasources”
  • “Crawl https://docs.example.com and add it as a knowledge source”
  • “Check the crawl status for the docs datasource”
  • “Re-crawl the docs datasource”
  • “List all help centers”
  • “Export the full content tree from our help center”
  • “List media files in the help center”
  • “What’s the autopilot status for each channel?”
  • “Enable autopilot for the web channel”
  • “Disable autopilot for the email channel”

Workflows

Multi-step scenarios that chain prompts together

Tools Reference

All available tools organized by domain

Get Started

Connect the MCP server to your AI client

Troubleshooting

Common issues and fixes