Available actions
Get Order Details
Get Order Details
The AI looks up an order by its order number (e.g.
#1042, UK-1003).What the customer sees: order status, line items, fulfillment and tracking information, shipping address — the same data a rep would read from the Shopify admin.Privacy guard: the AI verifies that the customer’s email matches the email on the order before revealing details. If the emails don’t match, the AI declines the request.Requires the read_orders scope.Search Products
Search Products
The AI searches your product catalog by keywords. It uses Shopify’s native product search and returns results ranked by relevance.What the customer sees: matching product names, prices, availability, and descriptions. Useful for pre-sale questions like “do you have black running shoes in size 10?”Requires the
read_products scope.Get Shop Details
Get Shop Details
The AI retrieves general information about your store — name, description, currency, shipping countries, and supported payment methods.What the customer sees: factual answers about your store’s policies, accepted currencies, and shipping regions. Helpful for questions like “do you ship to Germany?” or “which payment methods do you accept?”Requires the
read_products scope.Toggling actions
Each action can be enabled or disabled per organization. Disabled actions are not available to the AI during conversations. Toggle actions in Settings → Integrations → Shopify under Actions Settings:| Action | Default | When to disable |
|---|---|---|
| Get Order Details | Enabled | If you handle order inquiries through a separate system or want the AI to hand off order questions to a rep. |
| Search Products | Enabled | If your catalog is private or you prefer the AI not to recommend products. |
| Get Shop Details | Enabled | Rarely needed — only if shop-level data should not be shared in conversations. |
Multi-store behavior
How the AI handles actions depends on the number of connected stores:- Single store: every action runs against that store directly. No store selection needed.
- Multiple stores: the AI identifies the correct store from context — the customer’s order number prefix, the store they mention, or the email match. When the customer asks about an order from a specific store, the AI routes the lookup to the right one.
Using distinct order number prefixes per store (e.g.
UK- for your UK store, NL- for your Dutch store) makes multi-store routing more reliable. Configure prefixes in your Shopify admin under Settings → General → Order processing.Related Documentation
Connect Store
Custom app, scopes, and credentials setup.
Contact Metadata
Customer and order data in the inbox sidebar.
Shopify Overview
Full integration capabilities at a glance.
Troubleshooting
Actions not firing, wrong store, missing data.