Confluence troubleshooting - Open.cx Docs

Start at the Confluence source row in Data Sources. Recent sync errors show there; for “sync completed but pages are missing”, open AI Instructions and filter by Confluence.

Common scenarios

Symptom	Likely cause	Fix
Sync fails with 401 / unauthorized	API token is invalid, revoked, or belongs to an account that doesn’t have Confluence access	Re-generate the token at Atlassian API tokens. Confirm the email matches the token owner. Update both fields in the source.
”Space not accessible” errors in the logs	The token’s account doesn’t have read permission for some spaces	Grant read access to the Confluence user in Atlassian space settings, or accept that restricted spaces are skipped. The rest of the sync proceeds.
Pages from a personal space show as internal and the AI never cites them in customer replies	Working as designed — personal spaces (keys starting with `~`) are marked internal	Override visibility per-page in AI Instructions, or move the content to a non-personal space in Confluence.
Sync is extremely slow / times out on a huge instance	`full_refresh_overwrite` pulls every page every run	Reduce the Confluence connection’s sync cadence in the Airbyte schedule. If your instance has thousands of pages, consider breaking content out into a dedicated space and using the Website crawler against a public mirror.
Source URLs in the AI’s citations are missing or wrong	The `webui` path is only assembled when the backend can look up your Confluence domain; if the domain didn’t save, URLs are empty	Re-enter the Domain field exactly as `yourcompany.atlassian.net` (no scheme, no trailing slash). Trigger a re-sync.
Confluence Server / Data Center	Not supported today	Cloud only. Migrate or use the Website crawler against a published export.
None of the above	—	Contact support with the connection ID and sample page URL.

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Confluence overview

What this source does.

Website crawler

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