Set up the sync
Open Data Sources
Go to AI Training → Data Sources.
Add an Intercom source
Click Add source → Intercom.
| Field | Example | Where to get it |
|---|---|---|
| Access token | dG9rOjVj… | Intercom Developer Hub → your app → Access Token. Needs permission to read segments. Can be the same token as the ticketing integration. |
| Start date | 2024-01-01T00:00:00Z | ISO 8601 format YYYY-MM-DDTHH:mm:ssZ. Earliest creation date to include. Defaults to 2020-01-01T00:00:00Z if omitted in the API, but the UI asks for a value. |
Start the sync
Click Connect. Segments typically sync in seconds to minutes — most workspaces have tens, not thousands, of segments.
Verify in AI Instructions
Open AI Training → AI Instructions. Items appear under Intercom. If the folder is empty, see Troubleshooting.
Limits
| Value | |
|---|---|
| Streams synced | segments |
| Sync mode | full_refresh_append on updated_at |
| Sync cadence | Airbyte polling — typically every few hours |
| Credential type | Personal access token (no OAuth in this surface) |
| Articles / conversations | Not synced today — use the Website crawler for articles |
| Multi-workspace | One Intercom workspace per connection |
| Selective scoping | None — all segments the token can read are synced |
Related Documentation
Intercom overview
What this source does and what it doesn’t.
Troubleshooting
Sync silently empty, auth failures.
Intercom integration
Inbox, conversations, handoff.
Connect a knowledge source
Compare sources.