Connect Intercom

Configure the source at AI Training → Data Sources. Not the same place as the ticketing integration — this is knowledge only.

Set up the sync

Open Data Sources

Add an Intercom source

Click Add source → Intercom.

Field	Example	Where to get it
Access token	`dG9rOjVj…`	Intercom Developer Hub → your app → Access Token. Needs permission to read segments. Can be the same token as the ticketing integration.
Start date	`2024-01-01T00:00:00Z`	ISO 8601 format `YYYY-MM-DDTHH:mm:ssZ`. Earliest creation date to include. Defaults to `2020-01-01T00:00:00Z` if omitted in the API, but the UI asks for a value.

Start the sync

Click Connect. Segments typically sync in seconds to minutes — most workspaces have tens, not thousands, of segments.

Verify in AI Instructions

Open AI Training → AI Instructions. Items appear under Intercom. If the folder is empty, see Troubleshooting.

	Value
Streams synced	`segments`
Sync mode	`full_refresh_append` on `updated_at`
Sync cadence	Airbyte polling — typically every few hours
Credential type	Personal access token (no OAuth in this surface)
Articles / conversations	Not synced today — use the Website crawler for articles
Multi-workspace	One Intercom workspace per connection
Selective scoping	None — all segments the token can read are synced

What this source does and what it doesn’t.

Sync silently empty, auth failures.

Inbox, conversations, handoff.

Compare sources.