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This page is about knowledge sync into the training index. For connect, conversations, Assist Mode, channels, and handoff, see the Intercom integration.
Connect Intercom as a data source so the AI can retrieve from your articles and configured history. Sync is managed from AI Training → Data Sources and is distinct from the ticketing integration your team uses in the inbox.

Knowledge sync setup

Token, date range, scopes, and sync behavior.

Intercom integration (inbox & routing)

Operational setup for conversations and handoff.