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This page covers Shopify as a knowledge source — syncing store content into the AI’s training index. For live order lookup, product search as tools, customer enrichment, and AI Actions, see the Shopify integration.
The Shopify source pulls store content you publish through your storefront — pages, blog articles, and product descriptions — into the AI’s training index. The AI reads this content for answers about policies, store information, and product details.

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Knowledge sync vs. live tools

This is the line most Shopify customers want clarified: Knowledge sync is for content that changes infrequently and you want the AI to know about. AI Actions are for real-time lookups.

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Per-stream opt-in

You pick which streams to sync when you connect:
  • Pages (enabled by default) — store pages
  • Articles (opt-in) — blog articles
  • Products (opt-in) — product titles, descriptions, and metadata
Each stream requires a specific OAuth scope on your Shopify custom app.

Connect Shopify

Custom app, OAuth, stream selection, scopes.

Troubleshooting

Scope errors, missing content, product URLs.

Shopify integration

Admin API actions, order lookup, contact metadata.

AI Actions

Tools the AI runs against Shopify at runtime.