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Knowledge sync feeds catalog and store content into the training index. Order lookup, product search, customer enrichment, and AI Actions are documented under the Shopify integration (operational / tools).
Use Knowledge Base Sync when you want the model to answer from synced store content (policies, pages, structured catalog context you enable in the source). Live order status and Admin API actions are configured separately.

Knowledge sync setup

OAuth, scopes, sync scope, and troubleshooting for KB sync.

Shopify integration (store & actions)

Connect store, AI Actions, order lookup, and metadata in the inbox.