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When your customers log into the OpenCX dashboard through an org you created, they see your brand instead of OpenCX’s default branding.

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What’s customizable

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How it works

Branding is configured on your partner record — not on individual orgs. Every org you create inherits your branding automatically.

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Configuration

Branding fields are set on your partner record during onboarding. Contact the OpenCX team to update them.
Use a square logo (1:1 aspect ratio) for best results. The logo renders at 32x32px in the sidebar. SVG is preferred for crisp rendering at all sizes.

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What’s not branded (v1)

These elements currently show OpenCX defaults regardless of partner configuration:
  • Login page — The auth page loads before any org context is available. Branding kicks in after login. Partners using Login Links bypass this page entirely.
  • Invitation accept page — Same constraint as login.
  • Favicon and Open Graph image — Static assets that require per-domain serving.
  • Primary color theming — Changing --primary also requires computing a contrast-safe --primary-foreground. Deferred to v2.

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Billing

For partner orgs, the Billing page is automatically hidden from the settings navigation and command palette. Partners handle billing with their customers directly — OpenCX bills the partner at the account level.