Article lifecycle
Articles follow a Draft > Published lifecycle. Every edit creates a new immutable version. You can view version history and roll back to any previous version.Content format
Articles are written in markdown. The following frontmatter fields are supported:| Field | Required | Description |
|---|---|---|
title | Yes | The article title |
description | No | A short summary of the article |
meta_title | No | Custom title for SEO |
meta_description | No | Custom description for SEO |
Version history
Every save creates a new version. The active version is your current draft. Publishing promotes the draft to the public help center. Versions are immutable — rolling back just switches which version is published.AI article generation
You can generate articles from resolved chat sessions. The AI synthesizes the conversation into a structured help article. Generated articles are created as drafts for review before publishing.Published articles automatically sync to your AI knowledge base. Drafts are never exposed publicly.