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Categories group related articles into the top-level sections your customers browse on the public Help Center. Every article belongs to exactly one category.
Create a category from Help Center — open your Help Center and click + New category in the sidebar.

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Categories vs. articles

Categories are lightweight — they exist only to organize articles.
CategoryArticle
PurposeNavigation groupThe content customers read
Editable?Yes — edits save instantlyYes — edits create a new draft, publish when ready
Versioned?No — changes apply immediatelyYes — every publish writes a version
Translated?Name and description translate automatically when a new language is enabledFull body translates automatically; per-language publish state
Deletable?Only if empty (move articles out first)Yes — delete is permanent

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Edit a category

Open the category in the sidebar, click Edit, change the name or description, and save. Changes are live immediately — no draft, no publish step. If you have additional languages enabled, the translations regenerate in the background.

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Reorder

Drag categories in the sidebar to reorder. The public Help Center navigation reflects your order; search and the AI are not affected.
You can’t delete a category that still contains articles. Move the articles to another category (or delete them) first. This keeps URLs stable and prevents the AI from losing training content by accident.

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Good to know

Articles belong to exactly one category. If the same content fits two places, link to it from the second category’s article list or write a short cross-reference article.
Category names and descriptions translate automatically when a new language is enabled. Manual overrides work the same way as articles — see Translations.
Unlike articles, a category’s name and description update the public site instantly. Pick the name you want to ship — there’s no preview step.

Articles

Write and publish the content that goes inside categories.

Translations

Multi-language for category names, descriptions, and articles.

Content rules

Enforce quality standards before articles ship.

Help Center overview

Everything the Help Center does.