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The help center is a public-facing knowledge base you manage from the dashboard or as code with the CLI. Customers browse topics and articles. Multi-language support is handled via AI-powered translations.

Articles

Create, version, and publish help articles.

Topics

Organize articles into browsable topics.

Translations

Add multi-language support with AI translations.

Content Validation

Set up quality rules for your content.

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How it powers AI

Published articles sync to the AI knowledge base automatically, so your copilot can reference help center content when answering questions.

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Two workflows

You can manage help center content in two ways:
  • Dashboard UI — Visual editing with a live preview editor. Best for non-technical teams.
  • CLI — Content-as-code using markdown files synced via opencx content push. Best for version-controlled workflows and CI/CD pipelines.
Both work with the same underlying system and can be used interchangeably.