Skip to main content
This guide covers Front Help Center sync for training. For inbox connect, conversations, channels, and handoff, see the Front integration.
OpenCX can import your Front Help Center articles so the AI grounds its answers in your published content. Sync is configured separately from the ticketing integration — it lives in Data Sources, not Ticketing settings.
Knowledge Sync is configured at AI Training → Data Sources in your OpenCX dashboard, not at Settings → Ticketing System.

​
Set up the sync

1

Open Data Sources

Go to AI Training → Data Sources in the OpenCX dashboard.
2

Add a Front source

Click Add source → Front. Enter:
FieldValue
API keyA Front API token with read permissions. Can be the same token used for the ticketing integration or a separate one.
Start dateThe earliest date to sync data from. Defaults to one year ago.
Help CentersSelect which Help Centers to import. You can choose all or pick specific ones.
You can reuse the API token from the ticketing integration. It needs permission to read Help Center content.
3

Start the initial sync

Click Connect. The first run pulls articles from your selected Help Centers. Depending on volume this takes minutes to a few hours. Progress is visible in the source row.
4

Verify content is indexed

Once sync completes, open AI Training and search for a known topic. Content should appear with Front as the source.

​
What gets synced

Published articles from the Help Centers you selected are imported with their full content. The AI uses these to ground its answers in your official documentation.
After the initial sync, subsequent runs only fetch articles that changed since the last run. New and updated articles are picked up automatically.
If you have multiple Help Centers in Front (e.g. public, internal, product-specific), choose which ones to sync. The AI only sees content from selected Help Centers.

​
Re-sync and disconnect

  • Re-sync: click Sync now on the Front source row in Data Sources to trigger an immediate incremental sync.
  • Disconnect: click Remove on the source row. This deletes the synced content from OpenCX’s training index. The original articles in Front are not affected.
Removing a data source deletes all indexed content from that source. The AI will no longer reference it in answers. This cannot be undone — you would need to re-add and re-sync.

Connect Front

Ticketing integration setup — separate from Knowledge Sync.

Conversations

How the AI uses conversation context at runtime.

Front overview

What else the Front integration covers.

Troubleshooting

Sync not completing, content not appearing in answers.