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Documentation Index

Fetch the complete documentation index at: https://docs.open.cx/llms.txt

Use this file to discover all available pages before exploring further.

OpenCX Inbox with conversations from every channel in one place
(Everything is in a single place, no matter what channel you are using—email, chat, phone, etc.) The Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).
  • You will be able to see all your customer support conversations in one place.
  • You can take action on your conversations from the Inbox (reply, change status, add notes, share, etc.).
Types of Inboxes:
  • Assigned to Me - Any conversation you have with a customer assigned to you.
  • Assigned to Copilot - Any conversation that is being handled by the AI.
  • Unassigned - Any conversation that is not assigned to you or the AI.
  • Everything - All conversations.

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FAQ

If you replied to a conversation that was assigned to the AI, it will be automatically assigned to you, so you should be able to find it in the Inbox -> Assigned to You section.
If you reply to a phone conversation using text, Open will send this text message to the customer’s phone number.

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Available APIs

Open provides top-of-the-line APIs for developers to build on top of our platform, including inbox APIs.

Inbox

List and manage support requests and conversations from web, phone, and email channels in a single place.