(Everything is in a single place, no matter what channel you are using—email, chat, phone, etc.)
The Inbox is a centralized place to view, manage, and take action on your customer support conversations across all your channels (email, chat, phone, etc.).
Types of Inboxes:
I replied to a conversation and now I can no longer see it in the Inbox
If you replied to a conversation that was assigned to the AI, it will be automatically assigned to you, so you should be able to find it in the Inbox -> Assigned to You section.
What happens if I reply to a phone conversation using text?
If you reply to a phone conversation using text, Open will send this text message to the customer’s phone number.
Open provides top-of-the-line APIs for developers to build on top of our platform, including inbox APIs.