Zendesk is where your support team lives. That’s why we’ve built a deep integration that lets your AI work as a full-fledged support agent alongside your human team.

On average, our AI handles 60-80% of all support queries, working as a skilled agent that can solve problems, not just answer questions.

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Setup Process

1

Connect Zendesk

Link your Zendesk account from the Open.cx dashboard:

  1. Go to Settings -> Integrations
  2. Click “Connect Zendesk”
  3. Authorize the connection
2

Configure Access

Set up API credentials and permissions in your Zendesk admin panel

3

Select Data

Choose what to sync:

  • Support tickets
  • Help center articles
  • User conversations
  • Macros and templates

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Features

  • Automatic ticket resolution
  • Smart escalation
  • Knowledge base integration
  • Analytics and reporting

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How It Works

Your team won’t need to change anything about how they work. The AI:

  • Handles tickets automatically
  • Uses your knowledge base to solve problems
  • Routes complex issues to your team
  • Maintains conversation context

When human expertise is needed, the AI smoothly transfers the conversation to your agents with full context and a summary of actions taken.

Need help setting up? Contact our support team or check our detailed setup guide.

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