Zendesk Tickets Integration
Learn from your past support interactions:- Access historical ticket data
- Analyze resolution patterns
- Import successful solutions
- Train on real conversations
Setup Process
1
Connect Zendesk
Link your Zendesk account to Open.cx
2
Select Tickets
Choose which tickets to include: - Solved tickets - Specific time periods - Particular
categories
3
Configure Learning
Set up learning parameters: - Success criteria - Response patterns - Solution templates
Features
- Historical data analysis
- Pattern recognition
- Solution templates
- Success metrics tracking