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Zendesk Tickets Integration

Learn from your past support interactions:
  • Access historical ticket data
  • Analyze resolution patterns
  • Import successful solutions
  • Train on real conversations

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Setup Process

1

Connect Zendesk

Link your Zendesk account to Open.cx
2

Select Tickets

Choose which tickets to include: - Solved tickets - Specific time periods - Particular categories
3

Configure Learning

Set up learning parameters: - Success criteria - Response patterns - Solution templates

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Features

  • Historical data analysis
  • Pattern recognition
  • Solution templates
  • Success metrics tracking